Refund Policy

Return & Refund Policy

Last Updated: October 2026

At Navjeevan Herbals (Pratiraj Herbal Pharmacy), we are committed to maintaining the purity, quality, and integrity of our Ayurvedic formulations.

As our products are personal-care and Ayurvedic products, items that have been opened or used are not eligible for return or refund. However, in the rare event of transit damage, leakage, manufacturing defects, or fulfillment errors, we offer a replacement or full refund, subject to verification.

1. Eligibility for Replacement or Refund

You may be eligible for a free replacement or full refund if:

• The product arrives damaged, leaking, or broken during transit.

• You receive the wrong product or an incomplete order.

• The product has a visible manufacturing defect or the safety seal is compromised upon arrival.

Important: Products that have been unsealed, opened, or partially used are not eligible for return or refund, except where required by applicable law.

2. How to Request a Refund or Replacement

If your parcel arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To submit a request:

1. Contact Us: Reach out to us via WhatsApp at +91 9336111494 or email pratiraj.herbal@gmail.com.

2. Share Proof: Provide your Order ID along with clear photographs or a short video showing the damaged/defective product and the outer shipping packaging.

3. Verification: Our team will review the request and aim to confirm the resolution within 24 hours.

3. Refund & Replacement Process

Once your request has been reviewed and approved:

• Refunds: The approved refund will be credited to your original payment method (UPI, card, net banking, or other applicable prepaid payment method) generally within 5–7 business days.

• Replacement: If you prefer a replacement instead of a refund, a fresh product will be dispatched at no additional shipping cost.

• Any refund or replacement is subject to successful verification of the reported issue.

4. Order Cancellations

• You may cancel your order before it is dispatched from our Kanpur facility by contacting us via WhatsApp.

• For eligible prepaid cancellations made before dispatch, the refund will be processed to the original payment method.

• Once an order has been dispatched and a tracking number has been generated, the order cannot be cancelled while it is in transit.

Customer Support

For assistance with refunds, replacements, or cancellations, please contact us:

WhatsApp / Phone: +91 9336111494
Email: pratiraj.herbal@gmail.com
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST