Privacy Policy

Last Updated: October 2026

At Navjeevan Herbals (Pratiraj Herbal Pharmacy) (“we,” “our,” or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit navjeevanherbals.in, place an order, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect the following information:

Personal & Contact Information

Full name
Mobile number
Email address
Billing and shipping address

Order & Transaction Information

Products purchased
Order value and order history
Payment method
Order and courier tracking information

We do not store your complete debit/credit card number or UPI PIN. Online payments are processed through third-party payment service providers using their applicable security measures.

Device & Technical Information

We may automatically collect limited technical information, such as:

IP address
Browser and device information
Operating system
Cookies and similar technologies
Website usage and performance information

This information helps us improve website functionality, security, and user experience.

2. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including:

Processing, packing, and delivering your orders from our Kanpur facility.
Sending order confirmations, tracking information, delivery updates, and other essential transactional communications through SMS, WhatsApp, or email.
Providing customer support and responding to queries.
Processing eligible replacements, returns, cancellations, and refunds.
Maintaining transaction and business records.
Detecting and preventing fraud, misuse, or unauthorized transactions.
Complying with applicable legal, tax, accounting, and regulatory requirements.
Improving our website, products, and customer experience.

3. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share only the information reasonably necessary with trusted service providers that support our business operations, including:

Logistics & Courier Partners

Your name, phone number, and delivery address may be shared with courier and logistics partners such as Delhivery, Blue Dart, Shiprocket, or other applicable delivery providers for order fulfillment and delivery.

Payment Service Providers

Payment-related information may be processed by third-party payment providers such as Razorpay, Cashfree, or other payment partners selected by us.

Legal & Regulatory Requirements

We may disclose information where required to comply with applicable laws, legal processes, government requests, or to protect our rights, customers, and business.

4. Data Security & Storage

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Our website uses SSL/TLS encryption to help protect information transmitted between your device and our website.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal, tax, accounting, and regulatory requirements.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember certain preferences.
Understand website usage and performance.
Improve website functionality and user experience.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Your Rights & Consent

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent for certain communications or processing where consent is the applicable legal basis.
Opt out of promotional communications.

To opt out of promotional messages or request changes to your personal information, contact us at pratiraj.herbal@gmail.com.

Please note that certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, or legitimate business purposes.

7. Promotional Communications

If you have opted to receive promotional communications from us, we may contact you through channels such as email, SMS, WhatsApp, or other permitted communication methods.

You may opt out of promotional communications at any time by contacting us or using the available unsubscribe/opt-out option where provided.

Transactional communications relating to your orders, payments, delivery, or customer-support requests may still be sent when necessary.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

9. Contact & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: Navjeevan Herbals (Pratiraj Herbal Pharmacy)
Grievance Officer: Shreyanshu Srivastava
Address: J-792, Gujaini, Kanpur Nagar, Uttar Pradesh – 208022, India
Email: pratiraj.herbal@gmail.com
WhatsApp / Phone: +91 9336111494