Return & Refund Policy

At Navjeevan Herbals (Pratiraj Herbal Pharmacy), we are committed to maintaining the quality, authenticity, and integrity of our Ayurvedic formulations.

As our products are personal-care items, products that have been opened or used are not eligible for return or refund. However, if your order arrives damaged, defective, incorrect, or incomplete, we offer a replacement or full refund, subject to verification.

1. Eligibility for Returns & Refunds

You may be eligible for a free replacement or full refund if:

The product arrives damaged, leaking, or broken during transit.
You receive the wrong product or an incomplete order.
The product has a visible manufacturing defect or the safety seal is compromised upon arrival.

Important: Products that have been opened, unsealed, or used are not eligible for return or refund, except where required by applicable law.

2. How to Request a Return or Refund

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To submit a request:

Contact Us: Reach out via WhatsApp at +91 9336111494 or email us at pratiraj.herbal@gmail.com.
Share Proof: Provide your Order ID along with clear photographs or a short video showing the product and outer shipping packaging.
Verification: Our team will review the request and, where possible, confirm the resolution within 24 hours.

3. Refund & Replacement Process

Once your request has been verified and approved:

Prepaid Orders

For orders paid through UPI, credit/debit card, net banking, or other prepaid methods, the approved refund will be processed to the original payment method, generally within 5–7 business days.

Cash on Delivery (COD) Orders

For COD orders, we may request your bank account details or UPI ID to process the approved refund. Refunds will generally be transferred via NEFT/UPI within 48–72 hours after approval.

Replacement

If you prefer a replacement instead of a refund, we will dispatch a fresh product at no additional shipping cost, once the request has been approved.

4. Order Cancellation

Orders may be cancelled before dispatch from our Kanpur facility by contacting us via WhatsApp.
For prepaid orders cancelled before dispatch, the applicable refund will be processed to the original payment method.
Once an order has been dispatched and a tracking number has been generated, cancellation cannot be processed while the package is in transit.

Customer Support

For questions regarding returns, refunds, replacements, or cancellations, please contact us:

WhatsApp / Phone: +91 9336111494
Email: pratiraj.herbal@gmail.com
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST